FAQs

What does this platform do?

GIFTforward is a listing platform for local businesses to sell discounted gift cards during the pandemic for use once they are once again operational post pandemic.

How do I receive my gift card?

Once you have purchased a gift card, you’ll immediately receive a confirmation of your purchase from us. Our gift cards are electronic and you will later receive (in the coming weeks) an e-gift card from us. Simply showing up in person with your e-gift card will allow you to redeem.

Do you issue refunds?

All gift cards are final sale. However, we recognize that during these tough times some businesses will unfortunately have to close, which is precisely why we want to support them with gift cards to help keep their doors open! That said, we require our partner businesses to notify us if there is any significant likelihood that they will become insolvent or will be permanently closing their business. If we have not sent your payment to the business yet before they notify us, we will refund to you the amount that you paid.

When can I start using my gift card?

You will be able to use your e-gift card on-site once COVID-related restrictions are lifted such that restaurants are allowed to have dine-in functions (even if there might still be some capacity reductions) and other non-essential businesses are open again. We or the business that you bought a gift card from will send you an email letting you know when you can start using your gift card.

Are there any fees?

We charge zero fees to businesses. We do add a 3% fee to your purchase to cover payment processing costs - this allows every dollar to go towards helping the businesses!

Up until when will I be able to buy gift cards?

Up until the point where local businesses are back on their feet and regain full operational capacity and function without any COVID-related reductions.

Does my gift card expire?

Pursuant to consumer protection laws, your gift card won’t expire. However, we encourage you to show your local business some love sooner rather than later! Any issues or questions surrounding redemption should be directed to the business for whom you purchased a gift card.

Do I have to use the gift card all at once?

Not at all! You are welcome to redeem your gift card in partial amounts, up until the full value is used. Each business will have their own system to keep track of their gift cards and stored value. If you have any questions about your stored value, please reach out to the business.

Where do you operate?

We are operational primarily in Toronto, but support limited vendors in London, ON, BC and Miami.

Who can I reach out to if I have more questions?

Please don’t hesitate to email us at customer@giftforward.co!

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